
December 31st, 2010

Iwan Bagus

Toshiba-Satellite-C655-S5119.picture
My husband and I have been Amazon Prime customers for years, and very rarely have had problems with anything we’ve purchased on this site. However, on Black Friday on their Lightning Deal they had a bad description re: this Toshiba laptop.
This was a gift for my Mom in Hawai’i because we wanted to Skype with her using a laptop with a built in webcam and mike. As soon as she got the laptop and indicated there was no webcam, I contacted Amazon’s customer service to see how the situation could be resolved given I didn’t think it made sense to ship an otherwise perfectly acceptable laptop back from Hawai’i if I could get some sort of credit to pay for a webcam/mike purchase.
Their partial refund offer they worked out was more than acceptable, and I used that to buy a webcam for my Mom which she should be getting in the next few days.
I could’ve even bought a HD webcam with the refund they gave, but unfortunately the GHz on this laptop didn’t justify such a purchase. It wasn’t an ideal situation at all since a built-in would’ve been much better for my Mom, but their customer service made it as right as they could quickly and I am very happy with the solution.
From a long time customer, Amazon has now ensured my continued loyalty for a quite a while and I cannot say anything but good about their customer service.
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